Sales & Service

At Just Us! we pride ourselves on our commitment to quality and value.  Our sales division offers customers the best service possible.  It is our mission to work with each of our buyers to develop and deliver a great coffee program.  To ensure the best service available we have two purchasing divisions; wholesale and mail order. Fundraising packages are also available for schools, groups, organizations and causes.

Why choose Just Us! Coffee Roasters, Canada's First Fair Trade Roaster?

  • Fresh roasted
  • A variety of single origins, blends, and decafs
  • Certified Fair Trade & Organic
  • State of the art packaging in 12oz and 2lb size - No minimum orders
  • Competitive pricing
  • 100% dedicated to our customers’ success - Our Sales team is passionate about coffee and will work with you to develop a great coffee program for both you and your customers.
  • Great point-of-sale materials on our producers
  • We work directly with our Farmer Partners to provide our customers with the highest quality Fair Trade and Organic Coffee.  We place environmental and social justice above our bottom line. 

Ordering information 

Wholesale Customers

Wholesale pricing is available customers purchasing Just Us! products on behalf of (but not limited to) businesses, churches, non-profit organization and buying groups.  All wholesale order must be placed by the case.  If you qualify for wholesale pricing please contact our Sales department at 1-888-668-8436. 

We work directly with our Farmer Partners to provide our customers with the highest quality Fair Trade and Organic Coffee.  We place environmental and social justice above our bottom line.

 "PEOPLE AND THE PLANET BEFORE PROFITS"®

QUALITY
All of our coffees are high grown arabica beans. 100% Organic and Fair Trade Certified. Our coffees receive keen attention to detail from cultivation and harvest, through roasting and packaging. This quality control results in a more delicious cup for you and your customers.

VALUE
Our prices are very competitive. We work hard to keep our costs down but along with that we pay fair wages and profit share with our employees and pay fair prices to our Farmer partners. 

CUSTOMER SERVICE
We are willing to do whatever it takes to earn and retain your business. Just let us know how we can improve our service, and we will make every effort to do so.

CUSTOM BLENDING/ROASTING
We offer custom blending and roasting services to our wholesale accounts. Let’s talk about what coffee would best fit your needs.

SHIPPING

We Roast to order. This means that once your order is in the system (no more than 24 hours after receiving it) we will roast and ship it to you. When there is a special coffee order this may be delayed by 24 hours. LET THE ORDER DESK KNOW WHEN YOU ARE EXPECTING IT AND WE WILL DO OUR BEST TO MEET YOUR NEEDS.

COFFEE CONSULTATION
When you become a wholesale account, we give free consultation to your staff on how to correctly prepare delicious coffee. Our staff is always available to answers questions on our product and its preparation.

OFFICE HOURS

Our office hours are from Monday to Friday 9am – 4:30pm Atlantic Standard time (After hours please leave a message and we will call you back the next day).

To talk to one of our Sales Team you can call us TOLL FREE: 1-888-NOT-THEM (668-8436) or email us at orders@justuscoffee.com   

 

Just Us! Mail Order

Mail order is available for any customer wishing to purchase Just Us! products large and small.  Customers looking to buy individual packages of Just Us! products must use Mail Order to place all orders.

OFFICE HOURS 9am - 4:30pm AST Monday to Friday

Ordering: Order online, call 1-888-668-8436 or order via email.

Fax: 902-542-4436 (We do not recommend that you send your credit card by email)

Prices : All prices shown are in CDN dollars.

Shipping Information:

All mail order shipping is sent via Canada Post. Shipping rates are provided automatically when ordering online, based on weight and destination. When ordering by phone you will be advised of the shipping amount.

We reserve the right to ship chocolate products only during favourable shipping/weather conditions.

Payment Methods:

Visa, Master Card & American Express accepted at time of order placement. All orders are pre-authorized at time of ordering. The actual charge goes through when the order gets packed and shipped or ready for pick up.

Customer Service : If you have any questions or comments regarding your order please let us know. Contact us 1-888-668-8436 or Contact Us

 

Return and Credit Policy

Please notify Just Us! of any errors (eg. damaged or missing goods) in your order within 48 hours of arrival. No returns or claims will be accepted after this time. Note with the delivery courier if your order arrives damaged.  When signing for order, make certain that all pieces are received.  If anything is missing, please let the delivery courier  know.

 

Thank you for purchasing Just Us! products and supporting Fair Trade.

Satisfaction Guaranteed!

Phone:1-888-NOT THEM (668-8436)

Fax:1-902-542-4436

Email:orders@justuscoffee.com